Shipping, Payments and Return Information

Due to manufacturers' price increases, prices are subject to change without notice. 
Orders will be billed at prices in effect at time of order.

Shipping & Handling Notes:

1. Shipping & Handling rates are for orders in the Continental U.S. shipped VIA UPS Ground (USPS may be higher). UPS Orders must be signed for upon recipt.

2. Large items delivered "via freight company" to rural areas, non-commerial addresses, residences or deliveries requiring liftgate service will be required to pay the additional $50 to $85 surcharge(s) for EACH OF THESE EXTRA services billed by the freight company.

3. We DO NOT ship to Countries outside of Canada, the U.S. and its Territories.

4. We do NOT offer C.O.D. as an option of payment

5. We do NOT ship to PO Boxes

6. Express shipping is available on most items, shipping charges will be on a cases by case basis. Please give us a call for more information.

7. Shipping & Handling charges cannot be applied to the customers own shipping numbers. (UPS, FedEx, etc...) as some of our shipments are sent directly from the manuafacturer to the customer.

8. The customer is responsible for inspecting the order upon receipt. IVIE Enterprises is not responsible for damage if the customer has signed for the goods and does not make a note of damages on the shipping receipt.

Payments

1. All payments to be made in U.S. Funds.

2. We accept the following credit cards Visa, MasterCard, Discover and American Express.
   Use of your credit card protects both the buyer and the seller.

3. We do NOT offer C.O.D. as an option of payment

4. We do NOT accept  Purchase orders, except from Fortune 500 companies or customers that have established a purchasing history with us.

5. We will accept prepayment by check, however items will not be shipped until the check has cleared our bank. Make checks payable to "IVIE Enterprises". Be sure to include contact and shipping information as well as manufacturer, quantities and part numbers.
   
   Send Check to:
   IVIE Enterprises
   Attn: Web Sales
   5839 S Garnett
   Tulsa, OK 74146

6. We also accept Wire transfer. Customer is responsible for all fees and charges imposed in association with the wire transfer.

7. Customer is responsible for all fees, taxes, tariffs and any other charges for shipments out of the U.S.

8. Oklahoma residents and businesses. Sales Tax will be applied to all purchases picked up in our store or shipped to an address in Oklahoma. If your organization is tax exempt please provide a copy of your tax exempt letter if we do not currently have one on file.

9. Customer is responsible for all extra charges incurred for Express Shipments that do not meet manufacture's minimums.

Returns

1. Special Order and used items are not returnable.

2. A 15% Restocking fee applies to ALL returns.

3. Shipping & Handling Charges and Minimum Order Fees are non-refundable. Customer is responsible for payment of the return shipment.

4. You must obtain an authorization number from IVIE Enterprises before returning any items.

5. Authorization for returning item(s) is at the sole discretion of IVIE Enterprises.
   For Return Authorization please contact our Returns Department or call 918-254-5161.

6. Open and Print a "Return Authorization Form" - Click here

7. Ship returns to:
   
   IVIE Enterprises
   Attn: Return Dept RMA# (xxxxxxxx)
   5839 S Garnett
   Tulsa, OK 74146
   
   Note:
   Make sure to include a completed copy of our "Return Authorization Form" for proper credit